Terms and Conditions of Use

 Last Updated: April 2026

1. ABOUT US AND THESE TERMS

Experience Turks and Caicos (“we,” “us,” “our”) is the official Destination Management Organisation of the Turks and Caicos Islands, established as a statutory body under the laws of the Turks and Caicos Islands. Our registered office is located at The Regent Village, Unit H205, Grace Bay Road, Providenciales, Turks and Caicos Islands, TKCA 1ZZ.

These Terms and Conditions of Use (“Terms”) govern your access to and use of the Experience Turks and Caicos website at www.visitturksandcaicos.com, and any other websites, digital platforms, or online content owned, published, or operated by us (collectively, the “Website”).

By accessing or using any part of the Website, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must not use the Website.

We reserve the right to amend these Terms at any time. Any changes will take effect immediately upon being posted to the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of the revised Terms. We recommend that you review this page periodically.

2. USE OF THE WEBSITE

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the Website. Without limiting the foregoing, you agree not to:

  • Use the Website in any way that violates any applicable local, national, or international law or regulation, including the laws of the Turks and Caicos Islands;
  • Transmit any unsolicited or unauthorised advertising or promotional material, or any form of spam;
  • Knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programmes or code designed to adversely affect the operation of any computer hardware or software;
  • Attempt to gain unauthorised access to any part of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website;
  • Attack the Website via a denial-of-service attack or a distributed denial-of-service attack; or
  • Use the Website in a manner that could damage, disable, overburden, or impair its performance or interfere with any other party’s use and enjoyment of the Website.

We reserve the right to suspend or terminate your access to the Website at any time without notice if, in our reasonable opinion, you have failed to comply with any of these Terms.

3. ACCURACY OF INFORMATION

Whilst we endeavour to ensure that all content on the Website is accurate, complete, and up to date, we make no warranty — express or implied — as to the accuracy, reliability, or completeness of any information on the Website. The content is provided for general information and promotional purposes only and does not constitute professional, legal, financial, or other specialist advice.

The Turks and Caicos Islands tourism industry is dynamic and information about destinations, businesses, services, prices, opening times, and availability may change without notice. You are strongly advised to verify all information independently before making travel plans, reservations, or bookings.

We reserve the right to update, correct, or remove any content on the Website at any time and without notice.

4. DISCLAIMER OF LIABILITY

Your use of the Website is at your own risk. To the fullest extent permitted by the laws of the Turks and Caicos Islands, we exclude all liability for:

  • Any loss or damage — whether direct, indirect, incidental, special, consequential, or punitive — arising from your use of, or inability to use, the Website or any content contained on it;
  • Any reliance placed by you on information obtained through the Website;
  • Any action or decision taken as a result of using the Website or any such material;
  • Any loss of business, loss of profits, loss of revenue, loss of data, or loss of opportunity arising in connection with the Website, howsoever caused; and
  • Any interruption, suspension, or termination of the Website, whether due to technical fault, maintenance, or any other reason.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the laws of the Turks and Caicos Islands.

5. THIRD-PARTY CONTENT AND EXTERNAL LINKS

The Website may contain links to third-party websites, platforms, and services, including those of tourism operators, accommodation providers, airlines, tour operators, activity providers, and other businesses operating in the Turks and Caicos Islands (collectively, “Third-Party Sites”). These links are provided for your convenience only.

We do not own, operate, or control any Third-Party Sites and accept no responsibility for their content, accuracy, legality, or the products or services they offer. The inclusion of a link to a Third-Party Site on our Website does not constitute an endorsement, recommendation, or affiliation with that site or its operator. Links are provided on an “as is” basis with no warranty, express or implied, as to the information or services provided on any Third-Party Site.

You access Third-Party Sites entirely at your own risk. Your use of any Third-Party Site is governed by that site’s own terms and conditions and privacy policy, and not by these Terms. We strongly encourage you to review the terms and policies of any Third-Party Site before engaging with it or providing any personal information.

We accept no responsibility for any third-party tools, plug-ins, widgets, or other content that may be integrated into or made available through the Website.

6. WE DO NOT SELL TRAVEL PRODUCTS OR SERVICES

Experience Turks and Caicos is a destination management organisation. Our Website provides destination information and promotional content. We do not sell, provide, own, or control any travel products or services, including but not limited to flights, accommodation, car rental, excursions, tour packages, or travel insurance (collectively, “Travel Products”).

Where our Website displays or links to Travel Products offered by third-party providers (“Travel Providers”), those Travel Products are the sole responsibility of the relevant Travel Provider. Any booking you make with a Travel Provider is made directly with that provider and is subject to their terms and conditions. Experience Turks and Caicos is not a party to any such transaction and accepts no responsibility or liability in connection with any booking, cancellation, dispute, or failure of any Travel Product.

The display of any Travel Product or Travel Provider on our Website does not constitute a recommendation, endorsement, or warranty by Experience Turks and Caicos. Information about prices, availability, and other details relating to Travel Products is provided for general informational purposes only and may not be accurate, current, or complete. You should always verify pricing and availability directly with the relevant Travel Provider before making any booking.

7. COPYRIGHT AND INTELLECTUAL PROPERTY

7.1 Our Content
Unless otherwise stated, all content on the Website — including but not limited to text, photographs, graphics, video, audio, data, design elements, logos, and the Experience Turks and Caicos name and brand — is owned by or licensed to Experience Turks and Caicos and is protected by copyright, trade mark, and other intellectual property laws of the Turks and Caicos Islands and applicable international conventions.

You are permitted to view, print, and download limited extracts from the Website, subject to the following conditions:

  • Use must be for personal, non-commercial purposes only;
  • Content must not be modified, adapted, or altered in any way;
  • Images and graphics must not be used separately from the accompanying text;
  • Any copies must include the following attribution: © Experience Turks and Caicos year. All rights reserved;
  • No part of the Website may be reproduced, stored in, or transmitted to any other website or digital platform without our prior written consent; and
  • The Website content must not be used for any commercial purpose without our prior written permission.

All other rights are reserved. Unauthorised use of the Website content may constitute a breach of copyright, trade mark rights, or other intellectual property rights and may be actionable.

7.2 Trade Marks
The name “Experience Turks and Caicos,” our logo, and any associated branding are trade marks or service marks of Experience Turks and Caicos. Nothing on the Website grants any licence or right to use these marks without our prior written consent. Unauthorised use of our trade marks is strictly prohibited.

7.3 Third-Party Intellectual Property
Some content on the Website may be owned by or licensed from third parties, including tourism businesses, photographers, videographers, and other rights holders. Such content is used with permission and remains the intellectual property of its respective owner. You must not reproduce, distribute, or use such content without obtaining the appropriate permissions from the rights holder.

8. USER GENERATED CONTENT

8.1 Submission of Content
Where our Website or associated social media channels invite you to submit, post, or upload content — including reviews, photographs, videos, comments, or other material (“User Generated Content” or “UGC”) — you agree that:

  • You own or have the necessary rights, licences, and permissions to submit the content;
  • Your content does not infringe the intellectual property, privacy, or other rights of any third party;
  • Your content is accurate and not misleading; and
  • By submitting content, you grant Experience Turks and Caicos a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, adapt, publish, and display the content in connection with our promotional and marketing activities, including on the Website and our social media channels, with or without attribution.

You retain ownership of any copyright in your UGC. Experience Turks and Caicos does not claim ownership of content you submit.

8.2 Moderation
All UGC submitted to our Website or official social media pages is subject to moderation. We aim to review submissions promptly during normal business hours (Monday to Friday). We will normally approve UGC for publication provided it:

Is respectful and does not contain malicious, offensive, or abusive language;

  • Does not incite hatred on the basis of race, religion, gender, nationality, sexuality, disability, or any other personal characteristic;
  • Does not contain swearing, hate speech, or obscene material;
  • Does not reveal the private personal details of any individual without their consent;
  • Does not break any applicable law, including laws relating to defamation, harassment, or copyright;
  • Does not constitute spam or promote commercial products or services in an unsolicited manner;
  • Does not impersonate any individual, organisation, or public figure; andIs relevant to the subject matter of the relevant page or channel.We reserve the right to decline, remove, or edit any UGC at any time and without prior notice, including where we consider it to be in breach of these Terms or otherwise inappropriate. Our decision in respect of moderation is final. We will not be liable for any loss arising from the removal or non-publication of UGC.

We reserve the right to decline, remove, or edit any UGC at any time and without prior notice, including where we consider it to be in breach of these Terms or otherwise inappropriate. Our decision in respect of moderation is final. We will not be liable for any loss arising from the removal or non-publication of UGC.

If you are under 16 years of age, you must obtain your parent’s or guardian’s permission before submitting any content or personal information to us.

9. OUR SOCIAL MEDIA PRESENCE

Experience Turks and Caicos maintains official accounts on social media platforms including, but not limited to, Facebook, Instagram, X (formerly Twitter), YouTube, and LinkedIn. Our social media channels are intended to promote the Turks and Caicos Islands as a destination, to share information of interest to travellers, and to engage with our community.

We welcome comments, questions, and open discussion on our social media pages. However, to maintain a welcoming and lawful environment for all users, we will remove posts or comments that:

  • Contain swearing, abusive, offensive, or obscene language;
  • Make potentially defamatory or libellous statements about any person or organisation;
  • Constitute spam, or promote or advertise products or services without our prior consent;
  • Contain material that is confidential, commercially sensitive, or likely to cause personal distress or loss;
  • Harass, bully, or threaten any person;
  • Violate any applicable law of the Turks and Caicos Islands or any other jurisdiction; or
  • Are designed to cause disruption to our social media pages or to other users.

We reserve the right to remove any post that violates these guidelines without prior notice, and to report posts to the relevant platform or to law enforcement where appropriate. Our decisions regarding content moderation are final. We will not edit comments before publication; comments will either be published as submitted or removed.

Please note that our social media channels are operated on third-party platforms, and your use of those platforms is also governed by the relevant platform’s own terms of service and community standards.

10. EDITORIAL POLICY

All content published on Experience Turks and Caicos digital channels — including the Website, social media accounts, newsletters, and other communications — is selected and published at our editorial discretion. We reserve the right to add, amend, or remove any content, links, listings, or other material at any time and without notice.

The inclusion of any business, destination, service, event, or product in our content does not constitute a formal endorsement, recommendation, or quality assurance by Experience Turks and Caicos. We endeavour to ensure that all businesses and services featured on our platforms operate lawfully and meet appropriate standards, but we cannot verify or guarantee the quality, safety, or suitability of any third-party business or service. Visitors travel at their own risk and are encouraged to conduct their own due diligence.

11. FREEDOM OF INFORMATION AND TRANSPARENCY

As a statutory body established under the laws of the Turks and Caicos Islands, Experience Turks and Caicos is committed to transparency and accountability in the conduct of its affairs. Information about our organisation, mandate, governance structure, and activities is published on our Website.

If you wish to request information about Experience Turks and Caicos that is not available on our Website, please contact us using the details set out in Section 15 below. We will respond to requests for information in accordance with applicable laws and our obligations as a statutory body.

12. PRIVACY

Your use of the Website is also subject to our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes how we collect, use, store, and disclose your personal information when you use our Website. Please review our Privacy Policy, which is available on the Website, before providing us with any personal information.

13. ACCESSIBILITY

Experience Turks and Caicos is committed to ensuring that our Website is accessible to all users, including those with disabilities. Our Website is designed to conform to Level AA of the Web Content Accessibility Guidelines (WCAG) 2.2, the internationally recognised standard for web accessibility.

If you experience any difficulty accessing any part of our Website, or if you require any content in an alternative format, please contact us at info@visitturksandcaicos.com or by telephone at (+1) 649-946-4970. Our team will be happy to assist you. Please also refer to our full Accessibility Statement, which is available on the Website.

14. GOVERNING LAW AND JURISDICTION

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Turks and Caicos Islands.

The courts of the Turks and Caicos Islands shall have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or your use of the Website. Nothing in this clause shall prevent us from seeking injunctive or other equitable relief in any jurisdiction where necessary to protect our rights.

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining Terms, which shall remain in full force and effect and continue to be binding.

15. CONTACT US

If you have any questions, concerns, or complaints regarding these Terms or your use of the Website, please contact us:

Organisation: Experience Turks and Caicos
Address: The Regent Village, Unit H205, Grace Bay Road, Providenciales, Turks and Caicos Islands, TKCA 1ZZ
Email: info@visitturksandcaicos.com
Telephone: (+1) 649-946-4970

We will endeavour to respond to all enquiries within ten (10) working days.